What is the pickup procedure?
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Hero Assistance
Our Hero team will reach out to you a day before (or prior to) your pickup to assist with the process. If you expect to arrive late due to traffic or unforeseen circumstances, please inform your Hero as soon as possible. This helps us avoid delays, as each Hero follows a schedule. -
Prepare Your Documents
Please bring your driver’s license and identification card/passport for verification. Note that only the driver listed on the reservation is authorized to pick up the vehicle. -
Vehicle Inspection
Before driving off, you will be asked to sign an electronic inspection form. This step is completed once the car’s condition has been verified, including noting any existing scratches or dents. -
Key Handover
Once everything is complete, you will receive the keys and can begin your journey!
Location-Specific PickupFor certain locations, we have specific pickup procedures. Please refer to the information below:
- Langkawi International Airport Pickup: Watch the guide video here
- Langkawi Ferry Jetty: Watch the guide video
- Penang International Airport: You may proceed to Level 2, Gate 5 at Penang International Airport (PEN) and wait for the our Hero for pick-up/return.