Terms and Conditions

Please read these Terms and Conditions carefully before using the services offered by  LB Travel Tech Sdn Bhd (“LANGKAWIBOOK“) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.langkawibook.my (“Website“) (collectively with the site, referred to as “Services“).



The Renter and additional drivers must be between 20 to 65 years old for normal car category vehicles and 22 to 65 years old for luxury car category vehicles and in possession of a full and valid national or International Driving Licence. Other nationals who hold a valid driving license in English can drive in Malaysia for a maximum of 3 months (subject to country). Probational license holders will not be accepted.


The Renter shall rent the vehicle for the rental period stated in the booking confirmation. LANGKAWIBOOK may agree to extend this rental period at its own discretion. If the renter fails to return the vehicle at the end of the period. LANGKAWIBOOK shall either charge the rental at the contracted rate for the period of time renter has possession of the vehicle or LANGKAWIBOOK resumes possession of the which case the renter shall be liable for all costs and expenses incurred by LANGKAWIBOOK in resuming possession of the vehicle. The Renter shall return the vehicle, together with all tyres, tools, accessories, and equipment to the LANGKAWIBOOK station specified or any location on the enclosed rental agreements (location & date).

       2.1 LANGKAWIBOOK Responsibilities

  • LANGKAWIBOOK shall maintain the vehicle to the manufacturer's recommended standard. LANGKAWIBOOK undertakes to ensure that the vehicle is in a roadworthy condition and suitable at the beginning of the rental period.
  • To ensure the car came with valid insurance coverage
  • Provide replacement vehicle in case of accident or breakdown for with similar class that rented from LANGKAWIBOOK.

        2.2 Renter's Responsibilities

  • The Renter shall ensure the vehicle and keys are kept in good condition at all times during the period of the rental.
  • The Renter shall ensure the vehicle is kept locked when the vehicle is not in use, and the Renter will incur a charge (which LANGKAWIBOOK will set from time to time) for lost keys.
  • The Renter shall utilize any security device fitted to or supplied with the vehicle. The Renter must ensure that the correct fuel is used for the vehicle.
  • The Renter shall be fully responsible for any damage to the exterior part of the vehicle (front, rear, upper, lower sides and undercarriage) caused by hitting any object. This applies irrespective of whether or not the Renter has opted for the super liability reduction option and liability reduction option in accordance with clause.
  • The renter shall not sell, rent, remove, replace or dispose of the vehicle or any of its parts thereof. The renter shall not grant any person (s) any legal right over the vehicle.
  • The Renter shall not carry out any repair or service work on the vehicle without obtaining the written permission of LANGKAWIBOOK
  • The Renter must notify LANGKAWIBOOK immediately as soon as the Renter is aware of a defect or damage in the vehicle and the Renter is liable for all damage and loss (including theft) caused to the vehicle during the period of the rental.
  • Upon the end of the rental period, the Renter shall return the vehicle to the agreed return location, during the operating hours displayed at the rental location and LANGKAWIBOOK's team shall examine the vehicle to ascertain that the vehicle is in good condition. Where LANGKAWIBOOK has agreed that the Renter may return the vehicle outside operating hours, or where the Renter has requested collection of the vehicle. The Renter's liability of damage, theft, parking violations and charges shall extend to midday on the first working day following the collection time (working day is defined according to station operating hours or the time of re-inspection of the vehicle by a member of LANGKAWIBOOK's team.
  • Damage to the vehicle includes damage and/or loss of glass, tyre rims, vehicle lights, tyre and interior accessories.
  • The renter shall pay for repairs is the vehicle requires more than LANGKAWIBOOK standard cleaning, or if the vehicle has been damaged on the interior or exterior (whether or not it is the Renter's fault).
  • The renter shall ensure, on the return of the vehicle that the renter has not left any personal belongings in the vehicle and LANGKAWIBOOK shall not be responsible for any of the Renter's personal belongings left in the vehicle
  • The renter should ready or prepare necessary card, especially Touch N Go card by their own. LANGKAWIBOOK will not responsible or entertain any issue of claim/refund regarding the card.


Rates are for a minimum of 24 hours of rental. Additional hours will be calculated upon booking at one-fifth of the daily rate per hour up to a maximum of 5 hours upon booking. Rates include unlimited mileage, maintenance, passenger liability protection and insurance cover of third party property damage and third party bodily injuries. Rates are in Ringgit Malaysia. Rates are subject to change without prior notice.


4.1 Mode of Payment

LANGKAWIBOOK accepts credit and debit cards Visa and MasterCard upon online booking. Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. LANGKAWIBOOK reserves the right to refuse its car rental services if this term is not met. Cash transaction is not acceptable.

5. Cancellations Policy and Refund.

  • If renter cancel their reservation more than a week before the rental starts, they will get a full refund.
  • If renter cancel within 7 to 3 days prior to their rental start, they will get a partial refund of 50% of the rental fee.
  • If renter cancel less than 48 hours before the rental starts, they won't get any refund.


  • Should the renter wish to extend the rental, appoint any additional drivers, amend pick up or return location, it is compulsory to advise LANGKAWIBOOK immediately to facilitate the extension of insurance coverage.
  • Fail to notify and payment will effect with a penalty.


The renter shall pay the following charges :

  • The rental charges and other optional charges at the rates shown on the rental agreement.
  • Any charges for loss or damage resulting from non-compliance
  • A refueling charge due to insufficient fuel tank upon return (RETURN)
  • On demand, all fines and court cost for parking, traffic or other offenses (including any costs which arise if the vehicle is clamped or towed). The Renter must pay the appropriate authority any fines and cost failing which, the Renter shall be responsible to pay LANGKAWIBOOK an administration fee of Ringgit Malaysia Twenty (MYR20.00) when LANGKAWIBOOK deals with these matters.
  • On demand, the full cost of repairing or replacing the vehicle if it is damaged or stolen (even if it is not the Renter's fault). The Renter may not have to pay the whole of the cost of repairing or replacing the vehicle if the Renter has accepted LANGKAWIBOOK Liability Reduction Option.
  • On demand a loss of income charges. LANGKAWIBOOK will charge the Renter at the contracted rate if LANGKAWIBOOK is unable to rent out the vehicle on the grounds it needs to be repaired or is a total loss and LANGKAWIBOOK is waiting to receive full payment of the vehicle's value. LANGKAWIBOOK shall not charge the Renter for more than 30 days loss of income. The renter shall also be liable to a charge for any diminution in value of the vehicle on resale as a result of damage to the vehicle during the rental period.
  • On damage any charges made by the authorities as a result of a seizure.
  • Any rates for delivering and collecting the vehicle which LANGKAWIBOOK will set from time to time.
  • On demand LANGKAWIBOOK costs including legal fees where permitted by law, incurred in collecting payments due from the Renter hereunder.
  • Value added tax and all other taxes and levies on any of the charges listed above, as appropriate.


  • The vehicle shall not be operated by any person(s) who has given to LANGKAWIBOOK a fictitious name or false age or address.
  • The vehicle shall only be driven by person(s) named overleaf, or by anyone LANGKAWIBOOK authorizes in writing. Anyone driving the vehicle must have held a valid full current driving license for at least one year.
  • Probationary license holders are strictly not permitted to drive LANGKAWIBOOK vehicle.
  • The renters or any authorized driver shall not use the vehicle for hire to rewards, any illegal purpose, vehicle off-road, racing, pace making, test drive, testing the vehicle's reliability and speed, to propel or tow any vehicle or trailer or to teach someone to drive, under the influence of alcohol, drugs or any other illegal substances as determined by the authorities.
  • Carry a number of passengers and/or baggage which could cause the vehicle to be overloaded or to transport goods in violation of customs regulations or any illegal manner as determined by the authorities.
  • Any cause to unpleasant odor (e.g durian, salted fish, perfume, a material used in the practice of religion, etc.)


        Agreement of rental will be terminated upon the occurrence of one of the following events:-

  • If the Renter shall fail to cause any punctual payment of rental or any amount due hereunder.
  • If the Renter shall fail to observe or perform any condition, term or covenant herein;
  • If the Renter suffers any distress or execution to be levied on the Renter's goods or being a company make arrangement or arrangements with its creditors or enter into liquidation whether compulsory or voluntary or have a receiver appointed or winding-up order or proceedings is levied threatened upon the Renter or any judgment against the Renter shall remain unsatisfied for more than thirty (30) days


This agreement is governed by the laws of Malaysia. Any dispute may be submitted to the jurisdiction of the Malaysia Courts. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.



The www.langkawibook.my site ("Site") is managed by Lb Travel Tech Sdn Bhd companies ("we", "us", "our" or “LangkawiBook”). By accessing and/or using any part of the Site, you acknowledge that you have read and understood, and agree to the Terms of Use (“Terms”) and other terms and conditions in relation to the Site as referred to in these Terms. If you do not agree to be bound by these Terms, you may not access or use any part of the Site. These Terms constitute a binding legal agreement between you as an individual user (“you” or “your”) and LangkawiBook. You must be at least eighteen (18) years old to use the Site.

Please note that we may change, modify, add and delete these Terms at any time where this is necessary to comply with any law or regulation binding on us or to reflect a change to our operational practices, provided that we will use reasonable endeavours to provide notice of material changes on the Site. Every time you use the Site, please check these Terms to ensure that you have reviewed the current version. By continuing to use any part of the Site you hereby agree and consent to these changes and its application to you.



As highlighted under “About these terms”, your booking is also subject to the relevant Supplier’s (in this case the hotel you are staying in) terms. These can generally be found on the hotel’s own website. If there are any inconsistencies between these terms and the hotel’s terms and conditions, for e.g. where you have selected a cheaper room that cannot be changed or refunded, these terms will apply. If you have any questions on the terms and conditions that apply to your hotel booking, you can contact us directly.


We shall use reasonable endeavors to issue your hotel booking confirmation within the time frame we notified you of during your booking process. If your hotel booking confirmation is not issued within this time frame, please contact us. For many of our rooms, confirmation is instant. As soon as your booking is confirmed, we will email you to notify you of this and from this point onwards, your room is guaranteed. If we are unable to confirm your booking, we will provide you with a full refund.

If, after your hotel booking has been confirmed, you contact the hotel directly and they cannot locate your booking, please do not worry. Your booking is still guaranteed; the hotel may not have your personal information until closer to the booking date. If you have any concerns, please contact us.


We will have provided you with information on your rights to change or cancel your hotel booking (and any associated fees) during your booking process; you may have selected a cheaper room that cannot be changed or refunded. This information forms part of these terms and should be read carefully before finalizing your booking. If you are unsure whether your hotel booking permits changes and/or refunds for cancellation, please contact us.

When your hotel booking permits changes, the hotel and/or rooms that you can change to may be limited by the hotel or the third party hotel inventory supplier, and so all of the options on our Website and/or alternative rooms at that hotel may not be available to you. We will provide you with information on the available options when we receive your request to change your hotel booking.

If your booking is changed or cancelled by the relevant hotel, generally that hotel’s terms and conditions will apply. Please contact us directly  and we will help as part of our customer support services.


Our guest ratings are based on verified reviews from users. Our star ratings are based on a combination of information, such as ratings provided directly by the hotels (including, where applicable, their star rating , amenities, photos, guest reviews and price. This is to give you the best indication of the standard of the hotel. However, you acknowledge and agree that the star rating is an indication only, standards vary between countries and you are responsible for reviewing all of the information provided on the hotel on our Website, to ensure that you are happy with the standard of the hotel before booking.



LANGKAWIBOOK accepts credit and debit cards Visa and MasterCard upon online booking. Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. LANGKAWIBOOK reserves the right to refuse its Hotel booking services if this term is not met. Cash transaction is not acceptable.



This agreement is governed by the laws of Malaysia. Any dispute may be submitted to the jurisdiction of the Malaysia Courts. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.



Please read these Terms and Conditions carefully before using the services offered by LB Travel Tech Sdn Bhd (“LANGKAWIBOOK“) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.langkawibook.my (“Website“) (collectively with the site, referred to as “Services“).


Booking Confirmation

  • Purchase vouchers for services through the Langkawibook Platform. Upon purchase, you'll receive an email confirmation containing a unique voucher confirmation and a printable version of your voucher.
  • To utilize your voucher, ensure timely attendance at the designated meeting point and present required documents or information, including your confirmation voucher. Failure to comply may result in no refunds.
  • Operators may require photo identification to use your voucher. Lost or stolen vouchers are not the responsibility of Langkawibook or the operator. Vouchers become void if the relevant services are prohibited by law.


Terms of Vouchers:

Each voucher's terms of use vary among operators and will be conveyed to you upon purchase.

Vouchers are admission tickets to one-time events, with usage dates specified. Failure to use vouchers by the stated dates results in no refunds.


Cancellation of Vouchers:

Cancel vouchers within the specified period by contacting Langkawibook customer service. Refunds will be issued to the credit card used for purchase.

Operators are solely responsible for accepting or rejecting vouchers related to their services. Consult the operator for inquiries or complaints regarding service received.


Required Assistance:

Contact Langkawibook if you encounter difficulties using a voucher. Langkawibook will attempt to liaise with the operator for resolution.


Additional Charges:

Langkawibook may require fees for services. Pay all applicable fees as described on the platform.


Modifications to Charges:

Langkawibook reserves the right to change fees at any time with notice. Your use of services after notification constitutes acceptance of new fees.


Langkawibook’s Rights and Obligations:

Langkawibook reserves the right to deny or cancel bookings deemed in violation of policy.

Efforts are made to offer services at competitive prices, excluding taxes and additional fees.

While operators provide pricing information, Langkawibook cannot guarantee accuracy at all times.


Mode of Payment:

Langkawibook accepts Visa and MasterCard for online bookings. Third-party credit cards are not accepted. Cash transactions are not accepted for hotel bookings.


Governing Law:

This agreement is governed by Malaysian law. Disputes may be submitted to Malaysian courts. Invalidity of any provision does not affect the remaining provisions.