Some pick-up and return locations have specific meeting points. Please refer to the details below:
Langkawi Airport:
You may refer to this video for pickup: https://youtu.be/T2e5p61x4IM?feature=shared
You may refer to this video for return: https://www.youtube.com/watch?v=D-qw5hZr64Q
Penang Airport:
Meet your Hero at Level 2, Gate 5.
JB Sentral:
Shuttle will pick you up at the second entrance/exit, across from Levi's (City Square Mall) and Holiday Inn, and take you to our JohorBook Hub.
For locations not listed above, our Hero team will contact you prior to your scheduled pick-up or return time.
If you do not receive any message from our Hero team within 2 hours before your pick-up or return time, please reach out to our Customer Experience Team, we’ll be happy to assist you.