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What should I do if my arrival time is delayed?

Last updated: Nov 25, 2025

Rest assured, if you experience any delays or need to reschedule your trip, please contact our Customer Experience Team via WhatsApp or call at +6012 808 4008 or reach out to the assigned Hero (Person in Charge) to update us on your revised arrival time.

To ensure a smooth arrangement, we kindly request that you inform us at least 30 minutes before your scheduled pick-up time.

Thank you for your cooperation, and we look forward to serving you!